Thursday, February 28, 2013

6 Quotes from Alexander Graham Bell

If you don't know who Alexander Graham Bell is you must live under a rock! Most likely you use his invention everyday - the TELEPHONE of course!

Alexander Graham Bell c. 1914-1919
Not only was he credited for inventing the telephone he also invented many other things in the fields of  optical telecommunications, aeronautics, and hydrofoils. He went into the field of researching hearing and speech technologies due to this mother and wife being deaf.

Here are 6 of his most profound quotes:

"When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one which has opened for us."

"Before anything else, preparation is the key to success."

"A man, as a general rule, owes very little to what he is born with - a man is what he makes of himself."

"Concentrate all your thoughts upon the work at hand. The sun's rays do not burn until brought to a focus."

"Great discoveries and improvements invariably involve the cooperation of many minds. I may be given credit for having blazed the trail, but when I look at the subsequent developments I feel the credit is due to others rather than to myself."

"The most successful men in the end are those whose success is the result of steady accretion."

In 1888, he helped found the National Geographic Society and is looked at as one of the most influential people in human history. Datavo salutes him!

Monday, February 25, 2013

5 Ways to Keep Happy Customers

Are your customers HAPPY or are they SAD? Having happy customers means you have a successful business. Happy customers means they spread the word to other people and give you the chance to make those people happy customers.

Here at Datavo, we know keeping your customers happy can be tough at times so we put together this list to help you out. Here are our Top 5:

1. Motivate Your Staff - Happiness is contagious, so when customers contact your business and are greeted by happy people they in turn will have some of the joy rub off on them. Always remind your staff to smile when making or receiving calls. Make sure they keep their voice and tone at a soothing level. Make sure to remind them that the customers are the ones who make it possible for them to get paid so keeping them happy means keeping their pockets happy.

2. Listen and Understand What People Need - People never like to feel as if they are being rushed or not listened to. Always make sure that you fully grasp the issue the customer may have so that you can come up with the most cost effective, time saving solution for your customer's needs. If necessary repeat back any pertinent information so that you can confirm it was heard correctly.

3. Engage and Individualize - Make your customers feel special. People do not like to feel like they are only numbers, customize and individualize each interaction as much as possible. It will leave your customer feeling respected and appreciated.

4. The KISS Principle - "Keep it Simple, Stupid". Making things overly complicated can confuse not only your customers but your staff as well. It has been proven that keeping things simple rather than complex makes everything run smoother.

5. Always Have a Solution - If a customer is unhappy give them something to make up for it. It doesn't have to be big (or anything that cost your business money) but your generosity will be remembered. Make sure that you have an end result that makes you and the customer happy. Sometimes this may be hard but if everything was easy we wouldn't need this list.

How do you keep your customers happy? Leave some tips in the comments.

Friday, February 22, 2013

10 Tips for Proper Business Telephone Etiquette

First impressions are said to be what people remember you by. This can be said about phone calls as well. Since callers are not able to see you face to face, they use your telephone speaking voice to form certain judgments and opinions about you. Not only do they hear what you are saying they judge the tone of how you are saying it too. To ensure people always have a great impression of you, Datavo has put together some tips to make your telephone speaking voice a winner.

1. Greet Clients Professionally - Always make sure to answer all calls professionally with a short greeting. Make sure to practice the greeting before answering the phone so that you make sure you sound clear and professional.

2. Answer Phone By Fourth Ring - Whether you are in the office or out, make sure you or your voicemail picks up by the fourth ring. It is very unprofessional for you line to just ring and ring.

3. Speak Clearly - Remember people are not able to see you and watch you lips as you talk when on the phone. Make sure that you enunciate properly while keeping a positive professional tone.

4. Be Prepared - Always have paper and pen ready to write down any information you need to remember about the call. Also, write down the person the name of the person whom you are speaking so that you can remember it and use it during the conversation. It makes the caller feel like you are listening.

5. No Eating or Drinking - Eating and drinking while on the phone with someone sounds very unprofessional. Only eat and drink when not making any calls, preferably on your break.

6. Stay Focused - Always pay attention to what you client is telling you. Don't let outside distractions get in your way. If someone approaches you while you are on the phone politely wave them away until you are finished with your current call.

7. Always Ask a Customer Before Placing Them on Hold - With phone systems these days once a caller gets to you they could have been on hold for a number of minutes and may not appreciate being placed on hold again. Once they are placed on hold try not to leave them for more than 30 seconds so they do not become upset and hang up.

8. Address All Callers Formally - When in doubt, always address people formally. Never call an unfamiliar person by their first name. Use Mr., Mrs., Ms., or Miss when your know their last name. If you do not know their last name Sir or Ma'am are sufficient.

9. Listen - Listen to what the caller is saying to you. Whether you are taking a message or fixing a problem. This will help you to understand their problem and find the best solution to what needs to done. A good habit to learn also, is to repeat the information back to the caller when taking a message down.

10. Remain Patient and Helpful - Always remain patient and helpful, even when dealing with irate customers. You want people to feel like you are emphatic to their issues and are willing to help them. If you are not able to calm the person down make sure to forward them to the proper person who can. Never respond back in a negative or angry way.

Wednesday, February 20, 2013

Applications On myDatavo

With myDatavo there are a number of different applications that you can install on your mobile phone or computer so that all of you devices work together using a single system that is practical, convenient and easy to use. Here is a review a them.

  • myDatavo Assistant - provides access to contacts, voicemails and configuration of call services from your desktop.
  • Dialer - allows you to make calls from a  third-party environment.
  • Voicemail - allows you to manage your voice message from a  third-party environment.
  • Call Lists - allows you to see a list of your call log. All recently dialed, received, and missed calls.
  • Conference - allows you to set up and manage conference calls from a  third-party environment .
  • QuickDial Accelerator - allows you to make a call from Internet Explorer 8 or above or by highlighting a phone number on a web page.
  • myDatavo Communicator - allows you to make and receive voice and video calls, manage your contacts with Microsoft Outlook integration, view presence information for your contacts, access your voicemails all from your desktop.
  • Conference - allows you to set up and manage conference calls using your mobile phone.

For more information contact us at Datavo.

Sunday, February 17, 2013

Your myDatavo Dashboard

The myDatavo Dashboard is a part of your myDatavo User Web Portal and allows you to quickly access the following key features all in one place.

  • Messages: At a glance it shows you how many new message you currently have, and your total number of messages.

  • Missed Calls: Shows all of your recent missed calls. If the calls are from a person in your contact list, their name will display along with their phone type. Clicking on the callers name will jump you directly to their contact list entry.

  • Contacts: Provides and easy way to look up your contacts by name and view the details. 

  • Call Manager Settings: Shows how your incoming calls are handled. You are able to set these settings to your liking. 

  • Click to Dial: You can place a call to any number on this screen just by clicking on it including any numbers that where recognized by your contact list and are displayed by name.

For more information contact us at Datavo.

Wednesday, February 13, 2013

A Glimpse at the myDatavo Call Manager

The myDatavo Call Manager is a revolutionary new service that will monitor your incoming calls and handle them according to the parameters that you set up. 

Call Manager allows you to select a number of different options for how you would like it to treat your calls. The following are a few of the options.

  • During work hours you can have calls routed to your home or mobile.
  • Have your phone ring only when it is a number in your contact list.
  • Have your line ring at other locations if you are unable to answer.

How does Call Manager Work?

It allows you to configure Call Manager with "Rules", a "Weekly Schedule", and "Special Days".

An example of a "Rule" can be:
  • If you receive a call from someone on your contact list, make your phone ring in a distinct manner.
  • If you receive a call from an anonymous number, send it to your voicemail.

A "Weekly Schedule" can be divided into distinct periods, such as:
  • normal working hours
  • lunchtime
  • evenings
  • the weekend.

Any "Special Holidays" can be set within your Weekly Schedule, for example:
  • holidays
  • vacations
  • business trips

You can configure Call Manager to apply a different Set of Rules during each of those periods.

Contact Datavo for more information on myDatavo!